Refund policy

Refunds:

Due to the custom nature of our products we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our email at support@nealsmithdesigns1.com during the order process. We only know about a preference or request if you specify it in an email to us. We will always do our best to accommodate your requests!

Damages and issues:

If an item breaks in shipment you can submit the claim to FedEx online.

If you would like to purchase shipping insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

**Note that any damage must be reported to our shop within 48 hours of the package arriving.

 

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.